FAQ's

Welcome to our FAQ page, designed to provide you with answers to common queries. If you have any additional questions, please don't hesitate to reach out to us. We're here to assist you every step of the way.

Q1: What currency are the prices do I see in the site?

A1: All prices displayed on our website are in US Dollars (USD).

Q2: Do you ship overseas?

A2: Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Q3: What are lash extensions, and how do they work?

A3: Lash extensions are semi-permanent synthetic fibers applied individually to each natural eyelash, enhancing length, volume, and curl. Our skilled lash artists adhere to your natural lashes using safe, medical-grade adhesive.

 

Q4: Are lash extensions safe?

A5: Yes, lash extensions are safe when applied by trained professionals using high-quality products. We prioritize your eye health and follow strict hygiene standards.

Q5: Who can attend your lash classes?

A5: Our lash classes are suitable for beginners and experienced lash artists looking to enhance their skills. We offer comprehensive training, covering various techniques and business aspects.

Q6: What will I learn in your lash classes?

A6: Our classes cover lash theory, application techniques, lash health, client consultation, and business tips. You'll gain hands-on experience under the guidance of experienced trainers.

Q7: What lash products do you offer?

A7: We offer a range of premium lash products, including adhesives, lashes of various styles, tweezers, aftercare products, and more. Our products are curated to enhance your lash experience.

Q8: I just placed an order, when will it ship?

A8: You will receive an email notification with tracking information as soon as your order is on its way. We strive to ship orders out as swiftly as possible, Please allow 1-2 days production time for your order to ship out, average shipping times are 7- 10 days. If you have any questions or need further assistance, feel free to reach out to at info@sxinaaesthetics.com.


Q9: I am not in love with my order, can it be returned? What if there is an issue?

A9: We're sorry to hear that you're not completely satisfied with your order from Sxina Aesthetics. Your satisfaction is important to us, and we're here to assist you. If you wish to return your order, please review our return policy to understand the details and steps involved.

In the unlikely event that you encounter an issue with your order, such as receiving a damaged or incorrect item, please reach out at info@sxinaaesthetics.com as soon as possible. We're committed to resolving any issues promptly and ensuring that you have a positive shopping experience with us.

Q10: Can I cancel my order?

A10: Certainly, we understand that circumstances may change. If you would like to cancel your order, please reach out at info@sxinaaesthetics.com as soon as possible. We'll do our best to accommodate your request if your order has not already been processed for shipment. Keep in mind that once the order has been shipped, we won't be able to cancel it, but you can refer to our return policy if you decide not to keep the items. Your satisfaction is important to us, and we're here to assist you with any inquiries or requests you may have.

Q11: I have entered an incorrect address what do I do now?

A11: If you've entered an incorrect address for your order, please contact us at info@sxinaaesthetics.com as soon as possible. We understand that mistakes can happen, and we'll do our best to assist you. Depending on the status of your order, we may be able to update the address before the shipment is sent out.

Any question?

You can contact us through our contact page! We will be happy to assist you.